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FAQs

PRODUCTS

Is this product safe for my face?
Yes, it is for all skin types. Please consult with a dermatologist if you have skin allergies and please view the ingredients.

How long before I see results?

With proper use, 7-14 days depending on your skin.

Disclaimer: Please keep products away from your eyes and mouth. Do not consume.  
SKIN
How should I apply the products?
Always do a patch test on your skin before applying all over to test for sensitivity and allergies.
Since using the products, I’m noticing breakouts. Is that normal?
Generally, when you began a new skincare routine, your skin will experience the detox phase. When using our all natural, hand-crafted products, the skin needs time to adjust and detoxify. This phase is temporary and typically lasts between 3-4 weeks with consistent use. This happens when a new skincare product causes pimple formation to speed up, making those clogged pores lurking below the skin's surface (called microcomedones) to slowly make their way to the surface of your skin. This will seem like a big breakout. 
If you continue to notice an increase in breakouts and feel it's due to your new regimen, we highly suggest discontinuing use of the products or switching back to your old regimen. Important note: Everyone’s skin is different. If your skin becomes irritated, red or itchy with bumps, this could be more of an allergic reaction, and you should consult with a dermatologist.
SHIPPING

How can I track my order?

Tracking information is sent to the customer’s email that the customer provides on the order. This email is sent once the order ships out. If you have questions or concerns, please contact us.

How long is shipping?

Please allow 5-7 business days for processing and an additional 4-5 business days for shipping. If items are pre ordered, please allow an additional 2-3 weeks for shipping. Email customer service for any additional questions or concerns about shipping.
During holidays shipping can be delayed. Please visit the shipping section on the website for more information.

RETURN/EXCHANGES

How can I do a return?

Unfortunately, we can’t accept returns or issue refunds at this time. We also are not doing exchanges.

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