If you provided the wrong address, or the item is not deliverable, once the item is returned to the warehouse we will only reship after a $25 reship fee (U.S, orders) and $65 reship fee (international orders).
To have your order resent:
1.Pay the Reship
2. Provide an updated shipping address
If your shipment gets lost in transit, please file a claim with UPS or USPS. All orders are insured we do not issue refunds or reorders.
*PLEASE VERIFY YOUR SHIPPING ADDRESS WHEN CHECKING OUT*
Please be advised that when an order is returned to us the shipper charges us a fee. Therefore, we have to charge you the fee.
We (Timeless Skincareology) DO NOT cover any duties/taxes/customs fees that may incur with international shipments.